The privacy policy outlines how "THE FORMULARX" (Oxygen Magnesium Pvt. Ltd.) uses and protects any information provided by users on its website.
"THE FORMULARX" is committed to ensuring that your privacy is protected. Should we request for certain information to identify you on your next visit, you can be assured that it will only be used in accordance with this privacy statement.
Collection of Personal Identifiable information and other information
We collect information as furnished to us and/or collected that is necessary and relevant for providing our core services and products. This information may include your name, address, and contact details. This information may be stored on our computer records system and/or in printed records (collectively, information).
Wherever practicable we will only collect information from you personally. We collect information in various ways, such as over the phone or in writing, in person, or over the Internet. We will endeavour to inform you of the purpose of collection and will provide you with access to our privacy policy.
We may collect the following information:
Name and contact information including email address and phone number
Delivery address and billing address
Demographic information such as postcode, preferences, and interests
Order and transaction history
Information relevant to customer surveys and/or offers
Device information and browser data via cookies and similar tracking technologies (Google Tag Manager, Meta Pixel, and analytics tools)
Purpose of Collection: We collect the above data for the following specific purposes: (a) processing and fulfilling your orders; (b) customer support and grievance redressal; (c) sending transactional communications (order confirmations, shipping updates); (d) marketing and promotional emails, where you have provided consent or where permitted by applicable law; (e) fraud prevention and website security; (f) improving our products and services based on aggregate analytics. We collect only the minimum data necessary for each purpose.
Use & Disclosure
We use personal information to provide the services you request. To the extent we use your personal information to market to you.
We will treat your personal information as strictly private and confidential. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, or to protect ours or third party rights, property, or safety. However, non-personally identifiable information including statistical data may be provided to other parties for marketing, advertising, research, or other uses.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specifically: (a) Order and transaction data for accounting and legal compliance under Indian law; (b) Support tickets and communications; (c) Website analytics data: (Google Analytics default).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure this information.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then data is removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Links to other websites
Our website links to other websites that may collect personally identifiable information about you. www.theformularx.com is not responsible for the privacy practices or the content of those linked websites.
Your consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Grievance officer & data protection contact
The name and contact details of the Grievance Officer are provided below:
Grievance Officer:
Mr. Charan Dass
G248, Sector 63, Noida, Uttar Pradesh – 201301
Email: charan@theformularx.com
Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
If you believe that any information about you is incorrect or incomplete, please email us as soon as possible. We will take prompt action to correct the same.